How to Switch Providers Using eSIM (MNP) | Giraffy
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How to Switch Providers Using eSIM (MNP)

Mobile Number Portability (MNP) allows you to keep your phone number when switching eSIM providers in Saudi Arabia. The process with eSIM technology is often faster and more convenient than traditional SIM card transfers, though specific procedures vary by carrier.

Quick Summary: eSIM Provider Switching

MNP Process Steps:

  1. Check eligibility and account status with current provider

  2. Choose new eSIM provider and plan

  3. Request porting from new carrier

  4. Provide required documentation (Iqama, account details)

  5. Activate new eSIM and confirm number transfer

Timeline Expectations:

  • Instant to 24 hours for most domestic transfers

  • Documentation verification may add 1-2 business days

  • Peak periods (Hajj, holidays) may experience delays

Available eSIM Providers:

  • [STC eSIM Plans (from SAR 50)](https://www.stc.com.sa/content/stc-public-store/sa/en/public-store-landing-page/postpaid-landing-page/plan-detail.html?type=new&simType=ESIM&productId=PRE_SPN_DT_VD49_VAL_1M_R?utm_source=giraffy)

  • Zain eSIM Services

  • Mobily eSIM Options

  • International providers (new numbers only, no MNP)

Before You Switch:

  • Verify remaining contract obligations

  • Back up important account information

  • Ensure new provider covers your usage areas

  • Compare total costs including any termination fees

MNP Eligibility Requirements

Account Status Verification

Good Standing: Your account must be current with no outstanding balances or disputes Identity Verification: Valid Iqama or passport required for all MNP requests Account Ownership: Only account holders can initiate MNP requests Contract Status: Check for early termination fees if under contract

Documentation Requirements

Primary ID: Valid Saudi Iqama for residents, passport for visitors Account Information: Current bill or account summary from existing provider Authorization: Signed porting authorization forms Additional Verification: May require Absher verification or additional identity confirmation

Step-by-Step Switching Process

Preparation Phase

  1. Review Current Plan: Understand contract terms and potential termination fees

  2. Research New Providers: Compare eSIM plans, coverage, and features

  3. Gather Documentation: Collect required identity and account documents

  4. Backup Data: Save important account information and contacts

Initiation Process

  1. Contact New Provider: Visit store, call customer service, or use online portal

  2. Request MNP: Specify you want to port existing number to eSIM

  3. Provide Information: Submit required documentation and account details

  4. Select Plan: Choose your new eSIM plan and features

  5. Schedule Transfer: Agree on timing for number transfer

Activation Steps

  1. Receive eSIM Profile: Get QR code or activation details from new provider

  2. Install eSIM: Add new eSIM profile to your device

  3. Verify Transfer: Confirm number has successfully transferred

  4. Test Services: Verify calling, messaging, and data functionality

  5. Cancel Old Service: Ensure old account is properly closed

Provider-Specific Procedures

Switching to STC eSIM

Documentation: Iqama, current bill, signed authorization Timeline: Usually 24 hours for domestic transfers Support: Visit STC stores or call 900 for assistance Features: Full eSIM functionality with STC Pay integration

Switching to Zain eSIM

Process: Online portal or store visits supported Requirements: Standard MNP documentation plus device verification Timeline: Fast processing with competitive turnaround times Innovation: Often includes latest eSIM features and management tools

Switching to Mobily eSIM

Approach: Straightforward MNP process with transparent fees Documentation: Standard requirements with clear communication Support: Comprehensive customer service for eSIM transitions Value: Competitive pricing with efficient transfer processes

International Number Considerations

New International Numbers

KnowRoaming: Provides new numbers, cannot port existing Saudi numbers Regional Services: Some GCC providers may offer number portability Global eSIM: Most international providers issue new numbers only

Keeping Saudi Number

Dual SIM Strategy: Maintain Saudi number on physical SIM or second eSIM Forwarding Services: Set up call forwarding to international eSIM Communication Apps: Use WhatsApp, Telegram with original number Business Continuity: Important for maintaining business contacts

Timing and Coordination

Optimal Switching Times

Beginning of Billing Cycle: Minimize overlap charges Off-Peak Periods: Avoid Hajj, Ramadan, and holiday seasons Weekday Processing: Business hours typically provide faster service Advance Planning: Allow extra time for documentation verification

Service Continuity

Overlap Planning: Brief service interruption possible during transfer Backup Connectivity: Maintain WiFi or alternative connectivity during switch Important Communications: Inform contacts of potential brief disruption Emergency Preparedness: Ensure emergency services remain accessible

Cost Considerations

Transfer Fees

MNP Charges: Some providers charge SAR 25-50 for number portability Activation Fees: New eSIM activation may include setup charges Termination Fees: Early contract termination may incur penalties Plan Differences: Factor in monthly cost changes between providers

Hidden Costs

Device Compatibility: Ensure your device works optimally with new provider Feature Limitations: Some features may not transfer between providers International Rates: Different providers have varying international charges Additional Services: Premium features may require separate activation

Troubleshooting Common Issues

Transfer Delays

Documentation Issues: Incomplete or unclear documentation causes delays Peak Period Congestion: High demand periods slow processing Technical Problems: Network integration issues may require additional time Verification Delays: Identity verification may take additional business days

Service Problems

Partial Transfer: Some services may not transfer immediately Network Registration: Device may require network settings updates Feature Activation: Premium features may need separate activation Billing Confusion: Ensure old account is properly closed and billed

Resolution Steps

Provider Communication: Maintain contact with both old and new providers Documentation Tracking: Keep records of all transfer communications Escalation Procedures: Know how to escalate issues if transfer fails Alternative Solutions: Have backup plans if primary transfer approach fails

Frequently Asked Questions

How long does eSIM number porting take in Saudi Arabia? Most domestic MNP transfers complete within 24 hours, though documentation verification may add 1-2 business days. Peak periods like Hajj or holidays may experience additional delays.

Can I port my number to any eSIM provider? You can port your Saudi number to any local eSIM provider (STC, Zain, Mobily). International eSIM providers typically don't support MNP and issue new numbers instead.

What happens if the porting process fails? If porting fails, your number remains with your original provider and service continues normally. You can retry the porting process after resolving any documentation or eligibility issues.

Can I cancel the porting process once started? Yes, you can usually cancel MNP requests before the transfer completes. Contact both your current and new providers immediately to stop the process and ensure continued service.

Will I lose any data or settings when switching eSIM providers? Your contacts, apps, and personal data remain unchanged. However, carrier-specific services, voicemail settings, and some account features may need to be reconfigured with your new provider.