Additional Resources & Contacts
Explore key telecom resources in the UAE, including Etisalat, du, Virgin Mobile support, regulatory assistance from TDRA, and comparison tools like Giraffy.
The UAE’s telecom market offers a range of tools and services to simplify your mobile experience. Whether you need support from providers, regulatory assistance, or a comparison platform, these resources ensure you stay informed and empowered.
Key Contacts for Telecom Providers
Etisalat
Digital Access Visit www.etisalat.ae or use the Etisalat app (iOS and Android) for account management, bill payments, and service updates.
Customer Support Dial 101 for assistance with your mobile or internet account.
du
Digital Access Visit www.du.ae or download the du app for plan management and troubleshooting tools.
Customer Support Call 155 for service queries or technical support.
Virgin Mobile
All-in-One App Use the Virgin Mobile UAE app for purchasing plans, upgrading devices, and managing accounts in one convenient platform.
Regulatory Support from TDRA
Telecommunications and Digital Government Regulatory Authority (TDRA)
Purpose Oversees fair practices in the telecom industry and addresses consumer complaints.
Website Visit www.tdra.gov.ae for regulatory updates, compliance guidelines, and industry standards.
Consumer Protection
UAE Consumer Protection Hotline
Purpose Escalate unresolved disputes with telecom providers to a national consumer rights body.
Contact Dial 600-522-225 for immediate assistance or visit the Ministry of Economy's consumer protection portal.
Tip: Use this hotline if disputes with your telecom provider remain unresolved to ensure impartial intervention and resolution.
Online Tools for Comparison
Giraffy
Purpose An intuitive platform that simplifies decision-making by allowing users to compare mobile plans, devices, and offers side-by-side.
Digital Access Visit www.Giraffy.com to access the regularly updated database, the site makes it easy to identify promotions and plans that align with your preferences.
By leveraging these resources, you can take full control of your telecom experience, ensuring seamless connectivity and cost-effective solutions tailored to your needs.