Common Banking Issues and How to Resolve Them
Learn how to resolve common banking issues in Saudi Arabia, like account activation delays, lost debit cards, and forgotten PINs, with practical troubleshooting tips.
Banks in Saudi Arabia offer multiple customer support options to assist with common issues:
Quick Support Available via phone, online chat, and mobile apps for issues like account activation delays, lost debit cards, and forgotten PINs.
Escalation for Complex Concerns For unresolved issues, banks can escalate cases to the Saudi Arabian Monetary Authority (SAMA), which handles disputes between banks and customers.
By knowing how to troubleshoot common issues and effectively use these support options, customers can resolve banking problems more efficiently.
Common Banking Issues and How to Resolve Them
Customers in Saudi Arabia may encounter issues like account activation delays, lost cards, or forgotten PINs. Here’s how to handle these common problems.
Dealing with Delays in Account Activation
Reasons for Delays Activation delays may be due to incomplete documentation, verification holds, or technical issues within the bank. Expats may experience additional delays due to extra paperwork.
What to Do
Check Documentation Ensure all required documents are submitted, including your ID, Iqama, proof of residency, and employment certificate.
Contact Customer Service If activation takes longer than 3–5 business days, contact customer service by phone, online chat, or visit a branch to inquire about the delay.
Online Updates Some banks offer status updates through mobile apps or online portals, allowing you to track your account activation progress.
How to Handle Lost Debit Cards or Forgotten PINs
Lost Debit Cards
Immediate Action Report lost or stolen debit cards immediately to prevent unauthorized transactions.
Request a Replacement Most banks issue replacement cards within a few days. You can request this through customer service or the bank’s app.
Temporary Solutions Some banks allow customers to create virtual debit cards via mobile apps, which can be used until the physical replacement card arrives.
Forgotten PINs
Resetting Your PIN Many banks offer PIN reset options through their mobile apps or online banking, often requiring two-factor authentication (2FA) for added security.
Visit a Branch If online PIN reset isn’t available, visit a branch with your ID or Iqama to request a PIN reset with customer support assistance.