Beyond network performance, providers in Saudi Arabia offer additional features and services that can enhance the user experience.
Here’s a look at customer service, value-added extras, and loyalty rewards across providers.
Customer Service and Support Quality
Customer service is a key component of the mobile experience, and each provider in Saudi Arabia offers unique support options that can influence overall satisfaction.
Here’s how STC, Zain, and Mobily approach customer assistance:
STC Offers comprehensive support through app, portal, and call centers for easy self-service.
Zain Zain app offers seamless account management with digital content and gaming features
Mobily Provides an user-friendly app for bills, data tracking, and promotions
Customer Satisfaction Ratings
Customer satisfaction ratings vary across providers, reflecting each company’s strengths in different areas. Here’s how users generally perceive STC, Zain, and Mobily:
STC Generally ranks highest for satisfaction, known for reliable service and quality support.
Zain Appeals to younger users with promotions and high-speed data options.
Mobily Appreciated for affordability and family-friendly options.
Value-Added Services and Extras
In addition to reliable coverage, each provider offers extra features that enhance the mobile experience. Here’s an overview of entertainment bundles, cloud storage options, and security features:
Entertainment Bundles
Many providers include entertainment options to keep users engaged and connected. Here’s what each provider offers:
STC Offers exclusive streaming partnerships.
Zain Provides gaming add-ons for users interested in digital entertainment.
Mobily Includes streaming access in some plans, ideal for regular content consumers.
Cloud Storage and Security Features
For users seeking secure storage and added data protection, STC and Zain offer unique solutions:
STC Includes cloud storage for business users needing secure backup solutions.
Zain Partners with cybersecurity firms to enhance data protection, appealing to privacy-focused users.
Loyalty Programs and Rewards
Loyalty programs are popular among Saudi providers, rewarding users for their continued service. Here’s a look at what each provider offers:
STC The Qitaf program allows points to be redeemed for discounts on services and partner products.
Mobily and Zain Offer similar rewards programs that encourage customer loyalty and provide extra value.