The Saudi Communications and Information Technology Commission (CITC) is the regulatory authority for telecommunications in Saudi Arabia. It ensures fair practices, protects consumer rights, and fosters technological advancement. Below are key insights into CITC regulations affecting mobile users.
Understanding Mobile and SIM Regulations in Saudi Arabia
CITC enforces regulations to enhance security, prevent misuse, and protect consumers. These regulations include:
Registration Requirements Mobile users must register their SIM cards with valid identification, such as a national ID or residency permit (Iqama), ensuring accountability and reducing fraud risk.
Limits on SIM Ownership There is a limit on the number of SIM cards one person can register under their name to prevent unauthorized use.
Verification Procedures Biometric verification, such as fingerprint scanning, is often required to enhance security during SIM card registration.
Penalties for Non-Compliance Unauthorized use of SIM cards, including reselling or sharing, may result in fines or service suspension as per CITC regulations.
Roaming Regulations and Charges for International Travel
CITC ensures fairness and transparency in international roaming services, providing protection for consumers traveling abroad:
Notification of Charges Operators must inform users about roaming charges before they use services abroad.
Cost Capping CITC imposes caps on international roaming charges to protect consumers from excessive fees, particularly for data usage.
Fair Usage Policies Operators may apply fair usage limits to data packages while roaming to prevent misuse.
Dispute Resolution CITC provides a mechanism for users to file complaints if they believe they have been overcharged or unfairly treated by their service provider.
By regulating these aspects, CITC safeguards users while promoting a competitive telecommunications market in Saudi Arabia.