Can You Transfer an eSIM Between Devices? | Giraffy
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Esims

Can You Transfer an eSIM Between Devices?

eSIM profiles cannot be directly transferred between devices like traditional SIM cards. When changing devices, you need to deactivate the eSIM on your old device and request a new eSIM profile for your new device, keeping the same number and plan.

Quick Summary: eSIM Device Transfer Process

Key Fact: eSIM profiles are bound to specific devices and cannot be physically moved between devices.

Transfer Process:

  1. Backup important information from current device

  2. Contact your carrier to request eSIM transfer

  3. Deactivate old eSIM (may happen automatically)

  4. Receive new eSIM profile for new device

  5. Activate eSIM on new device

Timeline: Usually 15 minutes to 2 hours for most carriers Cost: Typically free for legitimate device changes Requirements: Valid identification and account verification

Supported Transfers:

  • iPhone to iPhone (any eSIM-compatible models)

  • Android to Android (Samsung, Pixel, other compatible brands)

  • Cross-platform (iPhone to Android or vice versa)

  • Same carrier or different carrier with MNP

Available eSIM Providers for Transfer:

  • [STC eSIM (SAR 50/month)](https://www.stc.com.sa/content/stc-public-store/sa/en/public-store-landing-page/postpaid-landing-page/plan-detail.html?type=new&simType=ESIM&productId=PRE_SPN_DT_VD49_VAL_1M_R?utm_source=giraffy)

  • Zain eSIM Services

  • Mobily eSIM Plans

  • [KnowRoaming International eSIM](https://knowroaming.com/?ref=zty1n2m?utm_source=giraffy)

Why eSIMs Can't Be Directly Transferred

Technical Limitations

Device Binding: eSIM profiles are cryptographically bound to specific device hardware Security Design: This binding ensures security and prevents unauthorized usage Hardware Integration: eSIM chips are embedded and cannot be physically removed Profile Uniqueness: Each eSIM profile is generated for a specific device's unique identifiers

Security Considerations

Fraud Prevention: Device binding prevents eSIM theft and unauthorized transfers Account Protection: Ensures only device owners can use associated eSIM services Network Security: Protects carrier networks from unauthorized device connections Identity Verification: Each transfer requires account holder verification

Step-by-Step Transfer Process

Preparation Phase

  1. Document Current Settings: Note current plan details, features, and account information

  2. Backup Data: Ensure all important data is backed up before device change

  3. Account Verification: Gather required documentation for carrier verification

  4. New Device Setup: Ensure new device is eSIM-compatible and properly configured

Carrier Contact and Verification

  1. Contact Customer Service: Call, visit store, or use carrier app/website

  2. Verify Identity: Provide required identification and account information

  3. Explain Transfer Need: Specify device change and transfer requirements

  4. Confirm Device Compatibility: Verify new device supports eSIM with your carrier

Deactivation and Activation

  1. Old Device Deactivation: Carrier deactivates existing eSIM profile

  2. New Profile Generation: Carrier creates new eSIM profile for new device

  3. Receive Activation Details: Get QR code or manual activation information

  4. Install New eSIM: Add eSIM profile to new device following carrier instructions

  5. Verify Service: Confirm voice, text, and data services work correctly

Provider-Specific Transfer Procedures

STC eSIM Device Transfer

Contact Methods:

  • Visit STC retail stores with both devices and valid ID

  • Call customer service at 900

  • Use MySTC app for supported transfers

  • Online portal for account management

Required Information:

  • Valid Iqama or passport

  • Old device for deactivation verification

  • New device for compatibility confirmation

  • Account PIN or security information

Process Features:

  • Usually same-day processing

  • Free transfers for legitimate device changes

  • Technical support for activation issues

  • Retention of all account features and balances

Zain eSIM Transfer Process

Service Options:

  • Zain store visits with device support

  • Customer service hotline assistance

  • Zain SA app functionality

  • Online account portal

Documentation Requirements:

  • Government-issued identification

  • Account ownership verification

  • Both old and new device information

  • Transfer reason explanation

Service Benefits:

  • Fast processing with competitive timelines

  • Comprehensive customer support

  • Clear instructions for new device setup

  • Retention of promotional features

Mobily eSIM Device Changes

Transfer Channels:

  • Mobily customer service centers

  • Phone support with remote assistance

  • Mobily app for eligible transfers

  • Online account management portal

Verification Process:

  • Identity document verification

  • Account security authentication

  • Device compatibility confirmation

  • Transfer authorization completion

Support Quality:

  • Transparent process with clear steps

  • Patient customer service assistance

  • Technical guidance for complex transfers

  • Follow-up support for any issues

International eSIM Transfers (KnowRoaming)

Transfer Method:

  • Email customer support with transfer request

  • Provide account and device information

  • Explain transfer circumstances and new device details

  • Wait for new eSIM profile via email

Required Information:

  • Original purchase confirmation

  • Account email verification

  • Old and new device specifications

  • Transfer timeline requirements

Service Characteristics:

  • Email-based communication

  • 24-48 hour processing typical

  • New QR code sent electronically

  • Limited real-time support

Special Transfer Scenarios

iPhone to iPhone Transfer

Process Advantages: Streamlined iOS eSIM management Carrier Support: Most carriers support iPhone-to-iPhone transfers easily Timeline: Often faster due to iOS eSIM integration Features: iOS backup can save some eSIM-related settings

Android to Android Transfer

Variability: Process varies by Android manufacturer and carrier Documentation: May require more device-specific information Compatibility: Ensure both devices support eSIM with your carrier Settings: Manual configuration may be required

Cross-Platform Transfers

iPhone to Android: Possible but may require additional verification Android to iPhone: Generally straightforward with proper documentation Feature Differences: Some carrier-specific features may not transfer App Requirements: Different carrier apps needed for new platform

Emergency Transfers

Device Damage: Expedited processing for damaged device replacement Travel Needs: Urgent transfers for business or emergency travel Theft/Loss: Security verification required for lost device transfers Documentation: Alternative verification methods for emergency situations

Troubleshooting Transfer Issues

Common Problems

Activation Delays: New eSIM profile takes longer than expected to activate Network Registration: New device won't connect to carrier network Service Features: Some features don't transfer to new device Account Access: Difficulty accessing account or services on new device

Resolution Steps

Contact Support: Reach out to carrier customer service immediately Device Restart: Restart new device after eSIM installation Network Settings: Update carrier settings and network configurations Profile Management: Remove old eSIM profiles that might cause conflicts

Prevention Tips

Advance Planning: Initiate transfer process before you urgently need new device Documentation: Keep all transfer communications and reference numbers Testing: Verify all services work before disposing of old device Backup Access: Maintain alternative communication methods during transfer

Best Practices for Device Changes

Before Transfer

Account Review: Verify current plan details and account status Documentation Gathering: Collect required identification and account information Service Planning: Plan transfer timing to minimize service interruption Backup Preparation: Ensure all important data is backed up securely

During Transfer

Communication: Maintain contact with carrier throughout process Verification: Confirm each step completes successfully before proceeding Testing: Test all services immediately after activation Documentation: Keep records of transfer process and new eSIM details

After Transfer

Service Verification: Confirm all features and services work correctly Old Device Security: Ensure old device is properly wiped of personal information Account Updates: Update any auto-pay or billing information if needed Performance Monitoring: Monitor service quality and report any issues

Frequently Asked Questions

Can I use the same eSIM QR code on multiple devices? No, each eSIM QR code works only once and only on the specific device it was generated for. You need a new eSIM profile for each device.

Will transferring eSIM to a new device affect my plan or billing? No, your plan, billing, and account features remain unchanged when transferring eSIM to a new device. Only the eSIM profile itself changes.

How long does eSIM device transfer typically take? Most transfers complete within 15 minutes to 2 hours, depending on carrier processing and verification requirements. Emergency transfers may be expedited.

Can I transfer eSIM back to my old device if I change my mind? Yes, but you'll need to contact your carrier again for another transfer. The old eSIM profile is permanently deactivated and cannot be reused.

Do I need to visit a store to transfer eSIM between devices? Not always. Many carriers support phone or online transfers, though store visits may provide faster service and immediate technical support.