eSIM profiles cannot be directly transferred between devices like traditional SIM cards. When changing devices, you need to deactivate the eSIM on your old device and request a new eSIM profile for your new device, keeping the same number and plan.
Quick Summary: eSIM Device Transfer Process
Key Fact: eSIM profiles are bound to specific devices and cannot be physically moved between devices.
Transfer Process:
Backup important information from current device
Contact your carrier to request eSIM transfer
Deactivate old eSIM (may happen automatically)
Receive new eSIM profile for new device
Activate eSIM on new device
Timeline: Usually 15 minutes to 2 hours for most carriers Cost: Typically free for legitimate device changes Requirements: Valid identification and account verification
Supported Transfers:
iPhone to iPhone (any eSIM-compatible models)
Android to Android (Samsung, Pixel, other compatible brands)
Cross-platform (iPhone to Android or vice versa)
Same carrier or different carrier with MNP
Available eSIM Providers for Transfer:
[STC eSIM (SAR 50/month)](https://www.stc.com.sa/content/stc-public-store/sa/en/public-store-landing-page/postpaid-landing-page/plan-detail.html?type=new&simType=ESIM&productId=PRE_SPN_DT_VD49_VAL_1M_R?utm_source=giraffy)
Zain eSIM Services
Mobily eSIM Plans
[KnowRoaming International eSIM](https://knowroaming.com/?ref=zty1n2m?utm_source=giraffy)
Why eSIMs Can't Be Directly Transferred
Technical Limitations
Device Binding: eSIM profiles are cryptographically bound to specific device hardware Security Design: This binding ensures security and prevents unauthorized usage Hardware Integration: eSIM chips are embedded and cannot be physically removed Profile Uniqueness: Each eSIM profile is generated for a specific device's unique identifiers
Security Considerations
Fraud Prevention: Device binding prevents eSIM theft and unauthorized transfers Account Protection: Ensures only device owners can use associated eSIM services Network Security: Protects carrier networks from unauthorized device connections Identity Verification: Each transfer requires account holder verification
Step-by-Step Transfer Process
Preparation Phase
Document Current Settings: Note current plan details, features, and account information
Backup Data: Ensure all important data is backed up before device change
Account Verification: Gather required documentation for carrier verification
New Device Setup: Ensure new device is eSIM-compatible and properly configured
Carrier Contact and Verification
Contact Customer Service: Call, visit store, or use carrier app/website
Verify Identity: Provide required identification and account information
Explain Transfer Need: Specify device change and transfer requirements
Confirm Device Compatibility: Verify new device supports eSIM with your carrier
Deactivation and Activation
Old Device Deactivation: Carrier deactivates existing eSIM profile
New Profile Generation: Carrier creates new eSIM profile for new device
Receive Activation Details: Get QR code or manual activation information
Install New eSIM: Add eSIM profile to new device following carrier instructions
Verify Service: Confirm voice, text, and data services work correctly
Provider-Specific Transfer Procedures
STC eSIM Device Transfer
Contact Methods:
Visit STC retail stores with both devices and valid ID
Call customer service at 900
Use MySTC app for supported transfers
Online portal for account management
Required Information:
Valid Iqama or passport
Old device for deactivation verification
New device for compatibility confirmation
Account PIN or security information
Process Features:
Usually same-day processing
Free transfers for legitimate device changes
Technical support for activation issues
Retention of all account features and balances
Zain eSIM Transfer Process
Service Options:
Zain store visits with device support
Customer service hotline assistance
Zain SA app functionality
Online account portal
Documentation Requirements:
Government-issued identification
Account ownership verification
Both old and new device information
Transfer reason explanation
Service Benefits:
Fast processing with competitive timelines
Comprehensive customer support
Clear instructions for new device setup
Retention of promotional features
Mobily eSIM Device Changes
Transfer Channels:
Mobily customer service centers
Phone support with remote assistance
Mobily app for eligible transfers
Online account management portal
Verification Process:
Identity document verification
Account security authentication
Device compatibility confirmation
Transfer authorization completion
Support Quality:
Transparent process with clear steps
Patient customer service assistance
Technical guidance for complex transfers
Follow-up support for any issues
International eSIM Transfers (KnowRoaming)
Transfer Method:
Email customer support with transfer request
Provide account and device information
Explain transfer circumstances and new device details
Wait for new eSIM profile via email
Required Information:
Original purchase confirmation
Account email verification
Old and new device specifications
Transfer timeline requirements
Service Characteristics:
Email-based communication
24-48 hour processing typical
New QR code sent electronically
Limited real-time support
Special Transfer Scenarios
iPhone to iPhone Transfer
Process Advantages: Streamlined iOS eSIM management Carrier Support: Most carriers support iPhone-to-iPhone transfers easily Timeline: Often faster due to iOS eSIM integration Features: iOS backup can save some eSIM-related settings
Android to Android Transfer
Variability: Process varies by Android manufacturer and carrier Documentation: May require more device-specific information Compatibility: Ensure both devices support eSIM with your carrier Settings: Manual configuration may be required
Cross-Platform Transfers
iPhone to Android: Possible but may require additional verification Android to iPhone: Generally straightforward with proper documentation Feature Differences: Some carrier-specific features may not transfer App Requirements: Different carrier apps needed for new platform
Emergency Transfers
Device Damage: Expedited processing for damaged device replacement Travel Needs: Urgent transfers for business or emergency travel Theft/Loss: Security verification required for lost device transfers Documentation: Alternative verification methods for emergency situations
Troubleshooting Transfer Issues
Common Problems
Activation Delays: New eSIM profile takes longer than expected to activate Network Registration: New device won't connect to carrier network Service Features: Some features don't transfer to new device Account Access: Difficulty accessing account or services on new device
Resolution Steps
Contact Support: Reach out to carrier customer service immediately Device Restart: Restart new device after eSIM installation Network Settings: Update carrier settings and network configurations Profile Management: Remove old eSIM profiles that might cause conflicts
Prevention Tips
Advance Planning: Initiate transfer process before you urgently need new device Documentation: Keep all transfer communications and reference numbers Testing: Verify all services work before disposing of old device Backup Access: Maintain alternative communication methods during transfer
Best Practices for Device Changes
Before Transfer
Account Review: Verify current plan details and account status Documentation Gathering: Collect required identification and account information Service Planning: Plan transfer timing to minimize service interruption Backup Preparation: Ensure all important data is backed up securely
During Transfer
Communication: Maintain contact with carrier throughout process Verification: Confirm each step completes successfully before proceeding Testing: Test all services immediately after activation Documentation: Keep records of transfer process and new eSIM details
After Transfer
Service Verification: Confirm all features and services work correctly Old Device Security: Ensure old device is properly wiped of personal information Account Updates: Update any auto-pay or billing information if needed Performance Monitoring: Monitor service quality and report any issues
Frequently Asked Questions
Can I use the same eSIM QR code on multiple devices? No, each eSIM QR code works only once and only on the specific device it was generated for. You need a new eSIM profile for each device.
Will transferring eSIM to a new device affect my plan or billing? No, your plan, billing, and account features remain unchanged when transferring eSIM to a new device. Only the eSIM profile itself changes.
How long does eSIM device transfer typically take? Most transfers complete within 15 minutes to 2 hours, depending on carrier processing and verification requirements. Emergency transfers may be expedited.
Can I transfer eSIM back to my old device if I change my mind? Yes, but you'll need to contact your carrier again for another transfer. The old eSIM profile is permanently deactivated and cannot be reused.
Do I need to visit a store to transfer eSIM between devices? Not always. Many carriers support phone or online transfers, though store visits may provide faster service and immediate technical support.