How to Contact Customer Support
Discover the customer support options offered by major Saudi banks, including 24/7 phone assistance, in-app chat, and online tools for convenient banking.
Saudi banks provide a range of customer support options, including phone assistance, online help, and in-app chat features. With dedicated hotlines and 24/7 service for urgent issues, banks ensure customers have prompt access to support when needed.
Customer Service Options for Major Banks
Phone Support SNB offers 24/7 phone assistance for account inquiries, fraud reports, PIN resets, and card replacements.
Online and App Support SNB’s website and mobile app offer tools for managing accounts, resetting PINs, and accessing FAQs, allowing customers to handle most needs within the app without visiting a branch.
Phone Support Al Rajhi provides 24/7 phone support, especially helpful for urgent issues like lost or blocked cards.
Mobile App The Al Rajhi app includes a chat feature for instant support, balance inquiries, transfers, and card management, allowing customers to manage tasks independently.
Phone and App Support STC Pay combines phone support with an in-app chat feature, providing quick solutions for payment, transfer, and account access issues. The in-app chat often eliminates the need for phone assistance by providing real-time support.
24/7 Customer Support Riyad Bank offers 24/7 phone support, along with options to contact customer service via email or its mobile app. The app includes tools for managing account details and handling routine banking needs without in-person visits.
Using Online Chat and Mobile Apps for Support
Online Chat Many banks, including SNB, Al Rajhi Bank, and Riyad Bank, offer live chat support within their mobile apps or websites. This feature connects customers with a representative for real-time help, making it convenient for resolving common banking issues quickly.
Mobile Banking Apps Banking apps in Saudi Arabia provide comprehensive support for independently handling many tasks, such as reporting lost cards, resetting PINs, checking statements, and making transfers. For example, customers who misplace a debit card can often block it temporarily, order a replacement, and receive delivery updates—all directly through the app.
Benefits of Multi-Channel Support
With various support options, customers can choose the method that best suits their needs.
Immediate Assistance For urgent issues like lost cards or security concerns, phone support is often the quickest solution.
Convenient, Independent Management For less critical needs, online chat or in-app options provide a time-saving way to resolve inquiries independently.
By utilizing these resources, customers can manage their banking needs efficiently, avoid branch visits, and maintain uninterrupted access to accounts and services.